Shipping & Returns

• UK DELIVERIES

SHIPPING METHOD	COST	DELIVERY TIMES
ROYAL MAIL 48	FREE	3-5 working days if ordered before 2pm Monday - Friday
ROYAL MAIL NEXT DAY GUARANTEED	£6.99	1 working day if ordered before 2pm Monday - Friday

 

• During peak periods like Black Friday, Boxing Day, deliveries may take longer than estimated.
• “Working days” applies to Monday-Friday. Saturday, Sunday and Bank Holidays do not come under working days.
• Orders placed after 2pm, Friday will be dispatched on the following Monday.

 

• UK RETURNS
• Items can be returned within 28 days from purchase date.
• Items need to be returned in original condition with all tags attached.
• All returns are free of charge for customers within the UK. 
• Please email us at info@tenki.co.uk requesting for a return label. We will send you return label via email.
• Please keep your postage receipt as a proof.
• Refund amount of the item/s will be credited to your original payment method.
• Return and refund process can take up to 10 working days from the date of posting the parcel.
• Please note that the shipping cost will not be refunded.
• Click here to track your parcel.

 

Please contact us if you have any queries about deliveries and returns.