Shipping & Returns
- UK DELIVERIES
SHIPPING METHOD |
COST |
DELIVERY TIMES |
ROYAL MAIL 48 |
FREE |
3-5 working days if ordered before 2pm Monday - Friday |
ROYAL MAIL NEXT DAY GUARANTEED |
£6.99 |
1 working day if ordered before 2pm Monday - Friday |
- During peak periods like Black Friday, Boxing Day, deliveries may take longer than estimated.
- “Working days” applies to Monday-Friday. Saturday, Sunday and Bank Holidays do not come under working days.
- Orders placed after 2pm, Friday will be dispatched on the following Monday.
- UK RETURNS
- Items can be returned within 28 days from purchase date.
- Items need to be returned in original condition with all tags attached.
- All returns are free of charge for customers within the UK.
- Please email us at info@tenki.co.uk requesting for a return label. We will send you return label via email.
- Please keep your postage receipt as a proof.
- Refund amount of the item/s will be credited to your original payment method.
- Return and refund process can take up to 10 working days from the date of posting the parcel.
- Please note that the shipping cost will not be refunded.
- Click here to track your parcel.
Please contact us if you have any queries about deliveries and returns.